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Guarantee Policy

Why Prep4cert.com Is Reliable? 
Prep4cert.com can be your trustworthy source for various IT certifications, because we have the following advantages: 
1. All the reference materials in Prep4cert.com are compiled by experienced IT professional and experts who are familiar with latest exam and testing center for years. So our products could cover 100% of the knowledge points and ensure good results for every customer. 
2. Prep4cert.com continues to update the question pool in accord with real exams, which is to ensure the question coverage more than 95%. Also, Prep4cert.com will inform the customers about the newest products in time so as to help you pass your exam easily. 
3. Full refund guarantee! Our complete coverage of knowledge points will help most of the candidates pass the exams easily, but in case you fail on the very first trial, we guarantee a full refund on your purchase. Also you could choose to accept more products from Prep4cert.com. Our only aim is to assist you to pass the exam. 
4. Service first, customer first! Prep4cert.com will always accompany you during your preparation of the exams, so if any professional problems puzzle you, just contact our experts any time. 
Good luck! Prep4cert.com wishes good results for every candidate on first attempt, but if you fail to pass it, you can always rely upon us.

In What Situation Can I Claim The Refund? 
Every Prep4cert.com users are entitled with full refund if he/she fails the corresponding exam in 90 days after the purchase of our product, and Product Exchange is guaranteed in 150 days after the purchase. 
Notice: The money back guarantee is not applicable in the following situations:
1. One fails the exam within 7 days after the purchase. Although our Question & Answers are complete enough for you to understand all the knowledge points, yet less than 7 days is too short a time to learn it well.
2. Corresponding exams only. We only ensure refund for those who buy our product yet fails the corresponding exams in 90 days. 
3. Free exam (No matter fails or wrong choice).
4. Orders out of date. (One year after the purchase date) 
5. Products on sale or Free products. (Products at reduced prices or free are not covered with guarantee.)
6. Different person. (Candidate's name is different from payer's name.)
7. Bundles. (The refund is not valid for bundles.)
8. Guarantee Policy is not applicable to CISSP, EMC, F5, HP, PMP, SSCP, SAP and GIAC exams as these Vendors change these exams frequently. Even we offer real exam questions for these exams but we cannot guarantee these dumps are valid for every day. (Prep4cert.com would like to offer one free exam if who failed these exams. )
9. Guarantee Policy is not applicable to RHCSA, RHCE, CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master it.)
For those who give up full refund and want to exchange products, Prep4cert.com would like to offer two free study materials. 
If other cases that are not on the list appear, Prep4cert.com Reserves Final Interpretation Rights.

How to Claim Refund or Exchange? 
If one wants to claim Refund/Exchange, our "Payment Refund Procedure" is quite simple and we will require following information from you:
1. Send us scanned copy of "enrollment slip" in certification exam i.e. we need to know that when you registered for the exam.
2. Send us Scanned copy of your Result/Score Report in PDF format within 7 days after the Test.
3. Send us a filled in Refund Form Or Exchange Form.
For refunds our email is: support@prep4cert.com
It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. Be patient, we will deal with it in 7 days after your submit.
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